Privacy policy

This Privacy Policy describes how mvotravel (“we”, “us”, or “our”) collects, uses, and protects your personal data when you visit our website or make a purchase.

By accessing our website, you agree to this Privacy Policy.

1. Data Controller

The data controller responsible for your personal data is:

mvotravel
Address: Av. du Tir-Fédéral 31, 1024 Ecublens, Switzerland
Email: contact@mvotravel.com

2. Data We Collect

When you use our website, we may collect the following categories of personal data:

  • Identification data: Full name, billing and shipping address, phone number, email address
  • Account data (if applicable): Username, password
  • Transaction data: Order history, payment method, billing details
    (Credit card data is not stored; payments are processed via secure third-party providers)
  • Technical data: IP address, browser type, operating system, device information, pages visited, date and time of access
  • Communication data: Messages sent via contact forms, email, or customer support

3. Purpose of Data Processing

We use your personal data for the following purposes:

  • Processing and delivering your orders
  • Providing customer support and responding to inquiries
  • Sending service-related communications (order confirmations, shipping updates, etc.)
  • Improving our website, services, and user experience
  • Complying with legal obligations (accounting, tax, fraud prevention)
  • With your consent: sending marketing emails or offers (you can unsubscribe at any time)

4. Legal Basis for Processing

We process your personal data based on:

  • Contractual necessity (order fulfillment)
  • Legal obligations
  • Legitimate interests (security, website optimization, fraud prevention)
  • Your consent (e.g., marketing communications)

5. Sharing of Data

We do not sell or rent your personal data.

We only share your data with trusted third parties, including:

  • Payment providers (e.g., Stripe, Shopify Payments)
  • Shipping and logistics providers
  • IT, hosting, and analytics providers (including Shopify)

All third parties are contractually obligated to ensure data confidentiality and security.

6. Data Retention

We retain your personal data only as long as necessary to:

  • Fulfill orders and provide services
  • Comply with legal obligations (e.g., tax and accounting requirements)
  • Resolve disputes and enforce agreements

7. Data Security

We implement appropriate technical and organizational measures to protect your personal data against loss, misuse, unauthorized access, disclosure, or alteration.

8. Your Rights

Under applicable data protection laws, you have the right to:

  • Access your personal data
  • Correct or update your data
  • Request deletion of your data
  • Restrict or object to processing
  • Data portability
  • Withdraw your consent at any time

To exercise your rights, contact us at:
📩 contact@mvotravel.com

9. Cookies & Tracking Technologies

Our website uses cookies and similar technologies to:

  • Ensure proper website functionality
  • Improve user experience
  • Analyze website usage
  • Provide personalized content or advertising (if applicable)

You can manage or disable cookies at any time via your browser settings.

10. International Data Transfers

As we use third-party services such as Shopify, your data may be processed outside Switzerland or the European Economic Area (EEA).

In such cases, we ensure an adequate level of data protection through appropriate safeguards (e.g., Standard Contractual Clauses).

11. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time.

Any changes will be posted on this page and will take effect immediately upon publication.

12. Contact

If you have any questions about this Privacy Policy or how your data is handled, please contact us:

Shop Name: mvotravel
Address: Av. du Tir-Fédéral 31, 1024 Ecublens, Switzerland
Email: contact@mvotravel.com
Phone: +41 77 805 05 23

Business Hours: Monday – Friday: 09:00 AM – 02:00 PM
Order Cut-off Time: 02:00 PM